Refund & Return Policy

RETURN POLICY

RULES FOR RETURNING ITEMS BOUGHT IN THE STORE

ALL SALES ARE FINAL! We cannot reimburse you if you change your mind about a certain purchase, so please be careful in your choices and make sure of every item before you leave the store!

RULES FOR RETURNING ITEMS BOUGHT ONLINE

In case a buyer wants to return the items purchased online, then he/she must notify within 48 hours (business days) from receiving the delivered items by phone +355694044474 or email returns@vogueauthentic.al. The buyer must:

  1. Return the items within 48 hours (business days) to the store or by post. VOGUE AUTHENTIC compensates only after receiving the items and does not pay the postal service for the return of the items.
  2. Items must be returned in original condition with the relevant invoice and accessories, otherwise they will not be accepted.

GENERAL RULES FOR RETURNING ITEMS

  • HAVING DOUBTS ABOUT THE AUTHENTICITY OF THE PRODUCT? PLEASE RETURN IT!
    We only accept returns if you have doubts about the authenticity of the item. Our staff carefully checks all items coming into the store, but if you have the slightest doubt about the authenticity of a particular item, please let us know within 48 hours (business days) by phone +355 694044474or email returns@vogueauthentic.al. Items must be returned in the same condition as they were purchased. We will investigate your complaints about authenticity and refund you if it is proven that the item is not authentic.
  • YOU CAN NOT RETURN ITEMS WHEN:
    1. Items are damaged by the customer and do not match VOGUE AUTHENTIC descriptions.
    2. Returned items are not accompanied by the corresponding boxes and bags. All returned items to VOGUE AUTHENTIC must be in the condition in which they were sold and with all accompanying accessories (eg glasses box, jewelry box, cloth bags that accompany leather bags, certificates, etc.).
    3. Items are not accompanied by the invoice attached to the package.
    4. Items are used swimwear or underwear. VOGUE AUTHENTIC only accepts returns of new swimwear or underwear.
  • REIMBURSEMENT
    VOGUE AUTHENTIC will try to reimburse the full value of the payment you made to purchase the items. According to the case, VOGUE AUTHENTIC has the right to deduct from the reimbursed value, transaction costs (POS, PayPal, Debit or Credit Card, etc) or other VOGUE AUTHENTIC costs, if there are any.
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